Apple has updated its support site to allow customers to initiate screensharing with support representatives. Previously, Apple representatives had to request a customer enable screensharing if needed for troubleshooting. … [Read more...] about Apple Support Site Now Lets Customers Initiate Screensharing With Support Representatives
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Apple Opens New AppleCare Repairs Warehouse in Carlisle, Pennsylvania
Apple has opened a second AppleCare repairs warehouse in the United States. The new center is located in Carlisle, Pennsylvania and is just under 200,000 sq ft in size with an additional 2500 sq ft of office space. Apple will use this facility to conduct repairs and replacements and to manage, package, and ship repaired Apple devices to both customer’s homes and Apple Store … [Read more...] about Apple Opens New AppleCare Repairs Warehouse in Carlisle, Pennsylvania
Apple Increases AppleCare+ Accident Incident Fee to $79, Offers AppleCare+ in Europe
Apple has increased the accident incident fee for AppleCare+ to $79 per incident from $49 per incident. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling. Previously, each accident repair was subject to a $49 service fee … [Read more...] about Apple Increases AppleCare+ Accident Incident Fee to $79, Offers AppleCare+ in Europe
AppleCare Employee Vacations Blocked Between September 15th-28th for New iPhones, iOS 7
Apple is reportedly blocking AppleCare employee vacations between September 15th and September 28th for the launch of iOS 7 and new iPhones. AppleInsider obtained the internal calendar pictured below from a source. … [Read more...] about AppleCare Employee Vacations Blocked Between September 15th-28th for New iPhones, iOS 7
Apple Starts Training AppleCare Support Staff on iOS 7
Apple has started training its AppleCare support employees on iOS 7, according to a 9to5Mac report. The support staff is required to complete iOS training by the second week of September. … [Read more...] about Apple Starts Training AppleCare Support Staff on iOS 7
Apple to Make Huge Changes to AppleCare
Apple held a town hall session on Thursday to inform tech staff that major changes are coming to AppleCare and AppleCare+, reports AppleInsider. Apple Vice President Tara Bunch announced that the changes would soon roll out across the U.S. then later across the world. The changes are being referred to under the "One Apple" brand; however, its unclear if the term is for … [Read more...] about Apple to Make Huge Changes to AppleCare
The First iPhone Will Soon Be 'Obsolete' In Apple Retail Stores
The First iPhone will soon be considered obsolete in Apple Retail Stores according to an internal Apple document shared by 9to5Mac. Products considered 'obsolete' are ineligible for service parts and documentation at retail stores and cannot be repaired at mail-in AppleCare Repair Centers. … [Read more...] about The First iPhone Will Soon Be 'Obsolete' In Apple Retail Stores