SaaS (software as a service) is the common model for many businesses today. Even longstanding behemoths such as Cisco and Microsoft have been strategically shifting their software products to SaaS and recurring revenue models (just think Office365 shift from licensed Office).These SaaS businesses need agility to move fast and remain competitive. This means agility in the IT … [Read more...] about SaaS with PLG and bottom-up models needs observability