Last week, I wanted to find out the process for my fifteen year old daughter to get her first driver's license. Sounds simple enough. However, I ended up spending a good portion of my weekend searching for definitive answers — navigating multiple websites, without the option of asking a real, live person. In the very near future, I'll simply be able to ask a chatbot. The … [Read more...] about Improving citizen experience with generative AI: Navigating a new era for state and local government
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