Elastic’s Vice President of Global Customer Support, Julie Baxter-Rudd, got her start in technical support over two decades ago.“I was super lucky to find support early on,” she says with a smile. “It is a people business, from the customers we serve to the teams that help deliver the service. I love people, in all their glorious forms.”It's the people that led Julie to … [Read more...] about 4 tips to excel in technical support from Elastic’s Julie Baxter-Rudd