Elastic’s Vice President of Global Customer Support, Julie Baxter-Rudd, got her start in technical support over two decades ago.“I was super lucky to find support early on,” she says with a smile. “It is a people business, from the customers we serve to the teams that help deliver the service. I love people, in all their glorious forms.”It's the people that led Julie to … [Read more...] about 4 tips to excel in technical support from Elastic’s Julie Baxter-Rudd
Tips
Four top tips for blockchain asset security
Cryptocurrencies and other blockchain assets aren’t protected by bank guarantees or other “traditional” financial security measures. Therefore, investors need to take every possible precaution to protect themselves. Here are four key tips for storing cryptocurrencies securely and protecting other cryptoassets. 1. Expect scams The variety of different cryptoassets combined with … [Read more...] about Four top tips for blockchain asset security
Top virtual CISOs share 7 tips for vCISO service providers
Virtual Chief Information Security Officer (vCISO) services (also known as 'Fractional CISO' or 'CISO-as-a-Service') are growing in popularity, especially as growing cyber threats, tightening regulatory demands and strict cyber insurance requirements are driving small to medium-sized enterprises demand for strategic cybersecurity and compliance guidance and management. But … [Read more...] about Top virtual CISOs share 7 tips for vCISO service providers
Tips and Tricks for the Small SOC: Part II
It’s Cybersecurity Awareness Month, and in that spirit, we’re offering a number of tips and tricks small security operations center (SOC) teams can use. I started my career working as part of a small SOC team, and working with other security experts here at Logz.io, we’re happy to offer these to small SOC teams who can often use all the help they can get!In the last post, we … [Read more...] about Tips and Tricks for the Small SOC: Part II
Tips and Tricks for the Small SOC: Part I
Every security operations center (SOC) team is different, and for smaller teams, even small challenges can seem big.I started my career in cybersecurity as part of a smaller team, and eventually grew into a SOC role. During that time, I gained a good deal of knowledge about the dos and don’ts of what a small SOC team needs to do in order to be successful.October is … [Read more...] about Tips and Tricks for the Small SOC: Part I
The White House Memo on Adopting a Zero Trust Architecture: Top Four Tips
On the heels of President Biden’s Executive Order on Cybersecurity (EO 14028), the Office of Management and Budget (OMB) has released a memorandum addressing the heads of executive departments and agencies that “sets forth a Federal zero trust architecture (ZTA) strategy.” My good friend and fellow Advisory CISO Helen Patton has done a great summary of the memo in a previous … [Read more...] about The White House Memo on Adopting a Zero Trust Architecture: Top Four Tips
Cybersecurity Jobs: 5 Tips to Help You Get Hired
Before joining Cisco, I spent a lot of time wading through the resumes of potential cybersecurity candidates to hire for my teams. I was looking for individuals from a variety of backgrounds and experiences but finding candidates with zero to three years of experience was the most difficult to find. Many find it challenging to get a job, but I will let you in on a little secret … [Read more...] about Cybersecurity Jobs: 5 Tips to Help You Get Hired
Mental Health & Burnout in Cybersecurity: Tips, Stories and Insights
During the Tokyo 2020 Olympic Games, gymnastics legend Simone Biles surprised everyone when she withdrew from the individual all-around competition to take care of her mental well-being. Biles later returned to the Games, winning two medals overall. I personally found her contribution to the conversations around mental health just as inspiring as her sporting … [Read more...] about Mental Health & Burnout in Cybersecurity: Tips, Stories and Insights
How to protect yourself from ransomware: five tips
Recent years have seen ransomware grow from an abstract curiosity into a major problem anyone can face — and that hundreds of thousands of people already have. Now a mass industry, ransomware even shows a division of labor, with some criminals writing malicious code and others selecting targets and using the code to infect them, earning a percentage of the ransom. In the past … [Read more...] about How to protect yourself from ransomware: five tips
Top Tips for Ransomware Defense
Ransomware is wreaking havoc. What can we do? Ransomware is making its way outside the cybersecurity space. It’s popping up everywhere from the nightly news to the G7 Summit. Indeed ransomware has entered the mainstream as threat actors increasingly focus their attention on critical infrastructure providers that can’t afford any downtime or disruption from a cyber incident – … [Read more...] about Top Tips for Ransomware Defense