AI has become both a powerful ally and a formidable weapon in today’s cybersecurity landscape. While AI enables security teams to detect and neutralize threats with unmatched speed and precision, adversaries are equally quick to exploit its potential with increasingly sophisticated and automated attacks. This duality has created an arms race in which organizations must not only adopt AI but continually innovate to stay ahead.
Agentic AI marks a significant leap forward in AI. While generative AI excels at creating content or assisting with tasks on demand, agentic AI goes further by integrating multiple generative AI systems to autonomously handle complex tasks. Driven by predefined goals and real-time conditions, these systems proactively adapt and execute actions on behalf of humans, making them more dynamic and efficient than traditional AI models.
CrowdStrike® Charlotte AI™, announced in 2023, incorporates agentic and generative AI using the world’s highest-fidelity security data, and is continuously improved by a tight feedback loop with CrowdStrike systems and experts. Today, we’re advancing AI innovation with the introduction of Charlotte AI Detection Triage. This agentic AI capability represents the latest breakthrough in AI-driven cybersecurity, delivering proactive capabilities that help security teams triage threats faster.
Introducing Charlotte AI Detection Triage
Charlotte AI Detection Triage, now available as a native capability in Charlotte AI, addresses one of the biggest challenges SOC analysts face: the need to triage and prioritize new endpoint detection alerts quickly and accurately. Charlotte AI Detection Triage autonomously evaluates each new endpoint detection and provides a detailed analysis that includes the detection’s priority level, its classification as a true or false positive, and a recommended course of action.
The speed and accuracy of Charlotte AI Detection Triage are rooted in the data used to train it. Developed in close collaboration with CrowdStrike Falcon® Complete Next-Gen MDR — the gold standard in managed detection and response — Charlotte AI is trained on millions of real-world triage decisions and combines the power of AI with the precision of human expertise to deliver expert-level SOC triage at machine speed. Charlotte AI achieved a more than 98% agreement rate with Falcon Complete’s human expert triage decisions, demonstrating its accuracy.
As security teams race to outpace AI-wielding threat actors, Charlotte AI Detection Triage saves customers more than 40 hours of manual work per week on average by doing initial detection triage on their behalf.1 This allows SOC teams to focus on critical threats and perform more advanced tasks such as surgical remediation or other higher order functions.
Analysts can additionally leverage CrowdStrike Falcon® Fusion SOAR, CrowdStrike’s security orchestration, automation and response framework, to automate actions such as containing a system, adding the summary to a ticket, or routing information based on risk/asset details, guided by data from Charlotte AI — further saving time.
The CrowdStrike Approach to AI Innovation
Since its founding in 2011, CrowdStrike has been at the forefront of AI innovation. This vision came to life in the AI-native CrowdStrike Falcon® cybersecurity platform, which was early to leverage machine learning and behavioral analysis to outpace evolving threats. Since then, CrowdStrike has embraced AI at every turn to help our customers stop breaches.
Along the way, we’ve learned that AI systems are only as good as the data they are built on. When tasking an AI agent with autonomously performing work on behalf of a human, the quality of the underlying data must be high. At the same time, human oversight remains vital to ensuring AI-driven decisions align with organizational goals and ethical standards. This balance of autonomy and control underpins CrowdStrike’s approach to AI innovation.
CrowdStrike believes that technology should enhance — not replace — human expertise. Autonomous AI agents alone aren’t enough. The combination of AI-driven efficiency and human judgment powers our own MDR service, Falcon Complete Next-Gen MDR, and customer security teams to work smarter and respond faster. Charlotte AI Detection Triage exemplifies this philosophy by automating the most time-intensive aspects of incident response, while ensuring analysts retain control over final decisions. This customer-defined bounded autonomy allows organizations to set when and how automated actions occur, keeping AI-driven automation trusted, accountable, and under human control.
Why AI Matters More Than Ever
As organizations continue to grapple with skills shortages and the rising volume of alerts, agentic AI-powered tools like Charlotte AI are not just beneficial — they’re essential. By automating routine tasks and surfacing high-fidelity insights, Charlotte AI enables security teams to focus on what matters most: stopping breaches.
Additional Resources
1. Calculated by multiplying the average number of alerts triaged by Charlotte AI by a 5-minute triage time per alert as estimated by the Falcon Complete team. Individual results may vary based on factors such as total alert volume.
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